Praise for
FROM THE GROUND UP
“I hope that as you read this book you will not only learn the successful techniques of engaging and supporting frontline staff but will also be inspired to improve healthcare wherever you work.”
from the Foreword by Mitchell H. Katz, MD, CEO and President,
NYC Health and Hospitals Corporation
“A clarion call to pull American healthcare away from profiteering and corporatization and back to its roots in healing and helping. Frontline workers-including nurses and doctors- must have a say in improving their work environments, putting aside requirements for excessive documentation and precise billing and focusing instead on what matters most: patients and the health of all of us.”
Theresa Brown, Clinical Faculty Member, University of Pittsburgh School of Nursing and author of the New York Times bestseller, The Shift
“From the Ground Up gets under the covers in its detailed descriptions of healthcare systems that have successfully engaged in efforts to fix America’s underperforming hospitals. Everyone in a leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery.”
Amy C. Edmonson, Professor, Harvard Business School, and author of The Fearless Organization
“This book offers practical strategies for providing better and more accessible healthcare services for all of us. It should be studied by anyone who recognizes the need to revamp our deeply flawed healthcare system. Frontline staff participation is especially critical in the midst of the Covid-19 pandemic to make sure equipment and protective clothing are available to help staff care for patients.”
Mary Kay Henry, President, SEIU
“Politicians and others have focused too much on how patients can pay for their healthcare and not enough on how care itself is delivered. No other book does more to offer practical solutions to the significant crisis of care delivery within our hospitals.”
Paul F. Clark, Professor and Director, School of Labor and Employment Relations, Penn State University
From the publisher
All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented—and more patient-centered—by tapping into the experiences of staff on the front lines of patient care.
Lazes and Rudden show how structured engagements among administrators, medical staff, and patients are a core element of a successful organizational change effort. Through case studies they explore exactly what it takes to effectively engage staff and providers in improving patient care shortcomings within their institutions.
At a time when the massive gaps in our healthcare systems have been laid bare by the fragmented responses to the COVID-19 pandemic, this book offers hope and a plan for change.
Purchase FROM THE GROUND UP here
For information on bulk purchase discounts, customized editions, site licenses, or other special sales, contact Leslie Crandell at LCrandell@bkpub.com
Contents of FROM THE GROUND UP
Foreword by Mitchell Katz
Introduction: The Uprising
Part One: Background
1. The Evolution of Labor-Management Partnerships
2. European Employee Involvement Practices
Part Two: Best Practices
3. Core Practices of Successful Labor Management-Partnerships
4. Team Structures for Frontline Staff Participation
5. Challenges in Labor-Management Work Groups
6. Union-Driven Innovations
Part Three: The Future
7. Future Approaches
8. Analyzing Value, Preventing Failures
Epilogue: A Call for Collective Action
ABOUT THE AUTHORS
Peter Lazes, PhD, a clinical and industrial psychologist, was the founder and former director of Programs for Employment and Workplace Systems and of the Healthcare Transformation Project, both at Cornell University.
Marie Rudden, MD, a psychiatrist and psychoanalyst, is an associate editor for the International Journal of Applied Psychoanalytic Studies and on the North American Editorial Board of the International Journal of Psychoanalysis.
